ABOUT US

Here are questions our customers have asked over the years. If you don't find your answer here, please ask us yourself by sending email or calling us at 1.866.381.4072. Who is efloor.com? With 20 years experience, we are experts in tropical wood flooring and decking. We have been shipping orders over the internet for 8 years, and we have shipped thousands of orders. Our team personally travels to Brazil, Peru, and Ghana, where we hand-pick every piece of wood, so we can offer you the highest quality products. And because we import ourselves, we can offer you the lowest prices. We also manufacture flooring for special orders, and we custom mill special profiles for decking. What does efloor.com offer? When you purchase from efloor.com, you can expect:         • prompt shipment from large inventories of imported tropical hardwood flooring and decking         • overseas connections to the best mills         • stair parts, herringbone manufactured to order for flooring         • ship lap, channel lap, and V-groove manufactured to order for decking         • moldings to finish the job Why should I buy from efloor.com? Simple: quality, service, and price. Quality: Some other internet sellers offer off-grade flooring/decking or "shorts". Shorts (short lengths) give a "chopped up" look to your floor or deck. Off-grade material contains defects like cross-grain that degrade the appearance or your floor or deck. With efloor.com, you can be confident that you are buying a premium clear grade product with lengths that are industry standard. All of our floors are milled according to NOFMA (The Wood Flooring Manufacturer's Association) , which creates the specifications of milling standards. Service: We have a staff of in-house experts who work with you to help you select and install the best floor or deck for you. Price: We have a very large inventory, overseas connections to the best flooring mills and decking suppliers. We also have relationships with many shipping companies. Because of our volume, we can get discounts that we can pass on to you.

Do you accept online orders?
No. We need to speak with you directly on the phone to finalize your order. Why? Buying flooring and decking is not like buying an airline ticket, a book, or a pair of jeans! We want to speak with you to make sure your flooring will be exactly what you want.
But we do accept online inquiries, and we hope to hear from you.

Where are your prices?
Click here for our flooring pricelist, or click here for an item-by-item pricing. Click here for our decking pricelist.

What does delivery cost?
Give us a call (1.866.381.4072) to get a quick quote on shipping. Our shipping rates are low because we have access to over twenty-five freight companies that give us discounts from 53% to 78%. Because of these quantity discounts, we are able to ship your flooring much less expensively than other companies.

How long does delivery take?
Delivery to locations on the East Coast typically takes 1-2 days. Delivery to locations on the West Coast typically takes 5-7 days.

Who unloads my flooring or decking from the delivery truck?
When your order arrives at your home or business you or your contractor will have to unload the truck, but we make it easy for you. By providing you accurate shipping dates, tracking numbers nd carrier contact information, you will know the ETA days in advance of arrival. Plus, the carrier will call you to make a delivery appointment so you can plan for the exact day to receive your new floor.
If you are receiving an order at your home, you must have a crew present to unload the truck. The truckdriver will push your material to the end of the cab, and then you take over from there.

Do you provide samples?
Yes we do! We will send up to 3 samples free of charge. If you need more, we will be pleased to assist you. Each additional sample is $5.00, including shipping charges.