ABOUT US

Here are questions our customers have asked over the years. If you don't find your answer here, please ask us yourself by sending email or calling us at 1.866.381.4072. Who is efloor.com? With 20 years experience, we are experts in tropical wood decking. We have been shipping orders over the internet for 10 years, and we have shipped thousands of orders. Our team personally travels to Brazil, Peru, and Ghana, where we hand-pick every piece of wood, so we can offer you the highest quality products. And because we import ourselves, we can offer you the lowest prices. Why should I buy from efloor.com? Simple: quality, service, and price. Quality: Some other internet sellers offer off-grade decking or "shorts". Shorts (short lengths) give a "chopped up" look to your deck. Off-grade material contains defects like cross-grain that degrade the appearance or your deck. With efloor.com, you can be confident that you are buying a premium product with lengths that are industry standard. Service: We have a staff of in-house experts who work with you to help you select and install the best deck for you. Price: We have a very large inventory, overseas connections to the best decking suppliers. We also have relationships with many shipping companies. Because of our volume, we can get discounts that we can pass on to you.

Do you accept online orders?
No. We need to speak with you directly on the phone to finalize your order. Why? Buying decking is not like buying an airline ticket, a book, or a pair of jeans! We want to speak with you to make sure your decking will be exactly what you want. We do accept online inquiries, and we hope to hear from you.

Where are your prices?
Click here for our decking pricelist.

What does delivery cost?
Give us a call (1.866.381.4072) to get a quick quote on shipping. Our shipping rates are low because we have access to over twenty-five freight companies that give us discounts from 53% to 78%. Because of these quantity discounts, we are able to ship your decking much less expensively than other companies.

How long does delivery take?
Delivery to locations on the East Coast typically takes 1-2 days. Delivery to locations on the West Coast typically takes 5-7 days.

Who unloads my decking from the delivery truck?
When your order arrives at your home or business you or your contractor will have to unload the truck, but we make it easy for you. By providing you accurate shipping dates, tracking numbers nd carrier contact information, you will know the ETA days in advance of arrival. Plus, the carrier will call you to make a delivery appointment so you can plan for the exact day to receive your new floor.
If you are receiving an order at your home, you must have a crew present to unload the truck. The truckdriver will push your material to the end of the cab, and then you take over from there.

Do you provide samples?
Yes we do! We will send up to 3 samples free of charge. If you need more, we will be pleased to assist you. Each additional sample is $5.00, including shipping charges.